Refund Policy
Refund Policy
At Totk, we strive to provide high-quality products and exceptional customer service. Our refund policy is designed to ensure transparency and fairness for all our customers.
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Eligibility for Refund:
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Refunds are only applicable for items that are defective, damaged during transit, or incorrect as per the order details.
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Claims must be reported within 7 days of receiving the shipment.
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Refund Process:
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Upon receiving the returned product, we will inspect it to confirm the claim.
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Refunds will be processed within 30 to 35 days from the date we receive the product.
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Return Shipping:
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The cost of return shipping will be covered by the customer unless the product was defective or the wrong item was delivered.
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A return shipping label may be provided upon request.
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Non-Refundable Items:
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Products that show signs of use, wear, or damage not caused during transit.
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Clearance or promotional items.
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Refund Method:
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Refunds will be credited to the original payment method used during the purchase.
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Customers will receive a confirmation email once the refund has been processed.
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Processing Delays:
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Refund processing times may vary depending on the payment provider or bank.
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Customer Support:
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For refund inquiries, please email us at official@to-yk.com with your order details and proof of purchase.
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Business Address:
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All returns should be sent to: 55 East 10th Street, New York, NY 10003, United States.
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Exceptions:
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Products purchased through unauthorized retailers are not eligible for refunds or returns.
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Customer Responsibility:
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Ensure the product is securely packaged to avoid further damage during the return shipment.
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Address
55 East 10th Street, New York, NY 10003, United States
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Phone
+1(432)198-7845
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Email
OFFICIAL@TO-YK.COM
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Open hours
Monday to friday 09:30 - 18:30 saturday & sunday 10:00 - 17:00
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