Refund Policy

 

Refund Policy

At Totk, we strive to provide high-quality products and exceptional customer service. Our refund policy is designed to ensure transparency and fairness for all our customers.

  1. Eligibility for Refund:

    • Refunds are only applicable for items that are defective, damaged during transit, or incorrect as per the order details.

    • Claims must be reported within 7 days of receiving the shipment.

  2. Refund Process:

    • Upon receiving the returned product, we will inspect it to confirm the claim.

    • Refunds will be processed within 30 to 35 days from the date we receive the product.

  3. Return Shipping:

    • The cost of return shipping will be covered by the customer unless the product was defective or the wrong item was delivered.

    • A return shipping label may be provided upon request.

  4. Non-Refundable Items:

    • Products that show signs of use, wear, or damage not caused during transit.

    • Clearance or promotional items.

  5. Refund Method:

    • Refunds will be credited to the original payment method used during the purchase.

    • Customers will receive a confirmation email once the refund has been processed.

  6. Processing Delays:

    • Refund processing times may vary depending on the payment provider or bank.

  7. Customer Support:

    • For refund inquiries, please email us at official@to-yk.com with your order details and proof of purchase.

  8. Business Address:

    • All returns should be sent to: 55 East 10th Street, New York, NY 10003, United States.

  9. Exceptions:

    • Products purchased through unauthorized retailers are not eligible for refunds or returns.

  10. Customer Responsibility:

    • Ensure the product is securely packaged to avoid further damage during the return shipment.


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Our information

  • Address

    55 East 10th Street, New York, NY 10003, United States

  • Phone

    +1(432)198-7845

  • Open hours

    Monday to friday 09:30 - 18:30 saturday & sunday 10:00 - 17:00

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