Refund Policy

Refund Policy

At Totk, we strive to provide high-quality products and exceptional customer service. Our refund policy is designed to ensure transparency and fairness for all our customers.

1. Eligibility for Refund:

   • Refunds are only applicable for items that are defective, damaged during transit, or incorrect as per the order details.

   • Claims must be reported within 7 days of receiving the shipment.

2. Refund Process:

   • Upon receiving the returned product, we will inspect it to confirm the claim.

   • Refunds will be processed within 30 to 35 days from the date we receive the product.

3. Return Shipping:

   • The cost of return shipping will be covered by the customer unless the product was defective or the wrong item was delivered.

   • A return shipping label may be provided upon request.

4. Non-Refundable Items:

   • Products that show signs of use, wear, or damage not caused during transit.

   • Clearance or promotional items.

5. Refund Method:

   • Refunds will be credited to the original payment method used during the purchase.

   • Customers will receive a confirmation email once the refund has been processed.

6. Processing Delays:

   • Refund processing times may vary depending on the payment provider or bank.

7. Customer Support:

   • For refund inquiries, please email us at official@to-yk.com with your order details and proof of purchase.

8. Business Address:

   • All returns should be sent to: 55 East 10th Street, New York, NY 10003, United States.

9. Exceptions:

   • Products purchased through unauthorized retailers are not eligible for refunds or returns.

10. Customer Responsibility:

    • Ensure the product is securely packaged to avoid further damage during the return shipment.